Quality

SRL’s core quality principle is the continuous improvement of all processes and service supporting the care of patients. To support this principle, we have comprehensive Quality Systems.

The system is comprised of 12 Quality System Essentials. The policies, processes, and procedures associated with these quality system essentials are applied to all operations in the workflow path (e.g., pre-analytical, analytical and post-analytical). Quality management focuses on continuous quality improvement as measured by customer satisfaction.

Operating within a Quality System enhances our ability to meet and exceed the requirements of accreditation agencies and facilitates service satisfaction for our clients. We also have defined processes for planning and evaluating the effectiveness and efficiency of our Quality System through scheduled internal audits, quality performance monitoring and leadership reviews.

Our Commitment to Quality

• Our laboratories conform to the highest Accreditation Standards.
• Our Quality Systems are compliant with the requirements of College of American Pathologist (CAP, USA), National Accreditation Board for Testing and Calibration Laboratories, Department of Science and Technology(NABL, India), National Glycohemoglobin Standardization Program and ISO 15189:2007
• Our Quality Assurance Program is designed to monitor every step in the study process.
• Standard Operating Procedures (SOPs) are strictly adhered to throughout all processes.
• Stringent Internal Quality Control samples are tested with each run of specimens. Quality Control results meet all statistical process control criteria before patient results are released.
• SRL participates in extensive Proficiency Testing Programs.
• Continuous Quality Improvement Programs enhance the quality of our results and services.