Quality
At SRL we believe in assessing performance at all steps of the laboratory testing cycle including pre –analytical, analytical and post analytical phase to ensure excellence in outcome in medical care. Quality control is an integral part of SRL philosophy where in continuous evaluation of processes and techniques are done to detect, reduce and correct deficiencies in the analytical process.
To support our philosophy, we are following a comprehensive Quality System; 12 Quality System Essentials
12 Quality System Essentials
The policies, processes, and procedures associated with these quality system essentials are applied to all operations in the workflow path. Quality management focuses on continuous quality improvement as measured by customer satisfaction.
Operating within a Quality System enhances our ability to meet and exceed the requirements of accreditation agencies and facilitates service satisfaction for our clients. We also have defined processes for planning and evaluating the effectiveness and efficiency of our Quality System through scheduled internal audits, quality performance monitoring and leadership reviews.
Quality System Essentials
| Structure |
Process |
Outcome |
Organization Structure
Mission
Leadership Review
Resources |
Purchasing and Inventory
Critical Materials and Services
Qualification of Suppliers
Maintenance of Inventory
Market Recall |
Event Management
Detection, Documentationand Investigation Categorization and Analysis |
Facilities and Safety
Safety Programs |
Equipment
Selection and Acquisition
Installation Qualification
Operations and Calibration
Maintenance and Repairs |
Assessment
Quality Indicators
Internal Assessments
External Assessments
Proficiency Testing
Quality Reporting |
Personnel
Job Qualifications
Job Description
Orientation and Training
Orientation and Training
Competency
Continuing Education |
Process Control
Validation
Process Monitoring
Quality Control
Change Control |
Service and Satisfaction Surveys
Customer Comments
Consultation
Needs Assessments |
|
Documents and Records
Document Creation
Change Control
Annual Review
Numbering and Master
Index
Record Quality and Review
Retention, Storage and Retrieval |
Process Improvement
Opportunities for Improvement
Quality Management Tools |
|
Information Management
Training and Reference
Guides
Software
Interface Testing |
|
Achieving, maintaining and improving accuracy, timelines and reliability are a major challenge for laboratories medicine today. It can be achieved only through a sound management of quality in lab medicine and testing.
25 of our laboratories, including 6 reference laboratories, have been accredited by NABL in accordance with ISO 15189, 3 of our labs have been accredited by CAP, 6 have received the ISO 9001:2008 certification from the International Certification Services Pvt. Ltd.