T&C


These Terms and Conditions apply to your participation in Club SRL loyalty program which is operated by SRL Limited. These Terms and Conditions do not alter in any way the terms or conditions of any other agreement you may have with SRL Limited for services or otherwise. SRL Limited reserves the right to change, modify and/or terminate Club SRL and/or these Terms and Conditions or any policy, FAQ, or guideline pertaining to Club SRL at any time and in its sole discretion and effective immediately. In case of such situations, on these changes or modifications, your rights will be waived which you may be entitled to receive. Your participation in Club SRL confirms your acceptance of these Terms and Conditions and any such changes or modifications; therefore, you should review these Terms and Conditions and applicable policies from time to time to understand the Terms and conditions that apply to Club SRL. If you do not agree to the Terms of Use, you must stop participating in Club SRL.

LIST OF APPLICABE SRL CENTER

here is the list of the srl center where you can reedeem srlclub loyalty points. VIEW LIST

PROGRAM DESCRIPTION

Club SRL is the first of its kind Customer Health Rewards (loyalty) program designed to offer not just savings, but also aid in SRL’s purpose of helping people on their path to better health.


ELIGIBILTY

All transacting customers are eligible for the loyalty program who visited SRL via visiting to labs and/or collection centre, booking a test through mobile app, web portal or booking a home collection.


ENROLMENT

(a) After a transaction with SRL, a person will be enrolled to the program and will receive the enrolment message within 48 hrs with an opt-out feature. (b) A person can also log on to www.srlworld.com/clubsrl to request for an enrolment into the program.


EARNING & REDEMPTION OF CLUB SRL POINTS

(a) A customer can earn Club SRL points on making an eligible spend at SRL labs/ Collection Centres/ Test booking through mobile App or Web portal/booking a home collection. (b) A person can redeem points while paying for any of the tests purchased via walking at SRL Diagnostics at SRL labs, Channel partner, Mobile App, Website or Home Collect. (c) 1 point = 1 INR. (d) As an initial launch period, there is no limit on the number of points that one can earn. (e) Points will be accrued within 72 hours of transaction. (f) Loyalty points cannot be redeemed or en-cashed, can only be redeemed against a transaction. (g) Points once redeemed against a transaction in the system cannot re- credited for any transaction (h) Points collected in one account can be used only by the account holder & cannot be transferred to another account. (i) Loyalty discount can be clubbed with other discounts but maximum discount allowed will be 50% of the MRP including redemption from loyalty points. (j) All Club SRL point redemption will be processed via OTP (valid for 20 min post generation. (k) Points awarded on transactions are valid for 12 months & all other bonus points are valid subject to the rules of the bonus. The validity of the points can be changed as per the program design from time to time. (l) Points cannot be redeemed at any of the franchisee SRL labs, SRL labs in any hospitals, PPP based Labs, Phadke Labs, Roy & Tribedi Labs, DDRC SRL Labs, radiology centers. (m) Program is applicable in the selected SRL centers.


CUSTOMER CARE

Call us at 1800222000 for the following items – (a) To check the no. of loyalty points (b) To check the redemption summary (c) If loyalty points are credited incorrectly (d) In case of cancellation/ failure of transaction (e) If OTP is not generated (f) To edit the customer personal details (g) To opt-out of the program, give us a missed call on 9289221564

ADDITIONAL TERMS

(a) Without prejudice to other rights of SRL, the membership of a Club SRL member may be terminated by SRL at its sole discretion without assigning any reason, in the event SRL is of the view that any conduct of a Club SRL member is unacceptable or inappropriate. (b) SRL disclaims all responsibility and liability with respect to any act or omission by any of the Partners, their directors, employees, agents or contractors. (c) SRL shall be entitled to use personal information provided by the Club SRL member for marketing of the Club SRL program, without further reference to the Club SRL member.

APPLICABLE TERMS AND CONDITIONS

These Terms and Conditions apply to your participation in Club SRL loyalty program which is operated by SRL Limited. These Terms and Conditions do not alter in any way the terms or conditions of any other agreement you may have with SRL Limited for services or otherwise. SRL Limited reserves the right to change, modify and/or terminate Club SRL and/or these Terms and Conditions or any policy, FAQ, or guideline pertaining to Club SRL at any time and in its sole discretion. These changes will be effective immediately on posting the revisions on www.srlworld.com/clubsrl and may not be separately intimated by SRL or brought to the attention of a Club SRL member. In application of these changes or modifications, your rights will be waived which you may be entitled to receive, if need be. SRL Limited shall not be liable for any loss or damage, whether direct or indirect, resulting from termination or change of the Program or any of its facilities, benefits or arrangements which are made available to the Club SRL members. Your participation in Club SRL confirms your acceptance of these Terms and Conditions and any such changes or modifications; therefore, you should review these Terms and Conditions and applicable policies from time to time to understand the Terms and conditions that apply to Club SRL. If you do not agree to the Terms of Use, you must stop participating in Club SRL.

BINDING DECISIONS OF SRL

All decisions by SRL in respect of this program or any element thereof including, without limitation, in respect of the number of Loyalty Points credited, exclusion of spends from Eligible Spends, redemption of Loyalty Points, transfer or conversion of Loyalty Points, eligibility for or exclusion from the membership, termination of membership at discretion of SRL, closure or earlier withdrawal of program, etc. shall be final and binding on a Club SRL member or prospective member.

JURISDICTION

All disputes assignment of or related to Club SRL shall be subject to the exclusive jurisdiction of the relevant courts at New Delhi.